Void a Payment

If payments have already been made on this ticket, they will appear with a status of P (Paid). If the payment has been made incorrectly, for example, by check instead of cash or to the wrong customer, the cashier can void the payment and repay the ticket.

The voided line is preserved for audit purposes. The status of the top line will change to a V to show it has been voided and the unpaid A/P balance will be shown as unallocated.

Touching the Add Line button will convert the unallocated amount to a default pay line. The operator can now edit the new pay line in any way. The pay by column can be changed using the drop down box. Use the Change Name button to select a different customer to pay. Use the Change $ button to change the payment amount. The cashier can then make the correct payment.

A cashier can make changes to a paid ticket at any time after the ticket has been paid, if the mistake was not immediately apparent. So, for example, a cashier can correct a payment that was made incorrectly a few days or even weeks before. Changes cannot be made to payments by check or ATM that have cleared.

This website and its content is copyright of ScrapDragon, LLC - © ScrapDragon, LLC 2017. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.